Frequently Asked Questions

I: Where and for what period is the warranty?
A: The guarantee is 12/24 months, at one of our service  from  Baia Mare using the PickUp&Return< /p>

I : In case of problems with the phone, do they have to be sent to China?
A: NO! Any detected defect will be communicated to us via Service entry form  and then, following the verification of your request, you will be contacted to inform you of the procedures to be followed.

I : Are the phones new?
A: The phones are new, in the box, sealed.

I: How long does the delivery take?
A: If availability allows, delivery will be made in 24-48 hours, depending on your location. For main cities, 24 hours, and for smaller cities and/or villages, 48 hours.< /p>

I: How long can I return the phone, if I don't like something about it?
A: Legally, the term is 14 days, without having to cite a reason for the return.

I: I made a mistake in my data and/or products in the order. What is to be done?
A: The Orders Department will analyze your request as soon as possible and contact you to confirm your order. For any problems related to the order, you can talk to them at that time or later by e-mail at contact@dualstore. ro

I : What is the advantage of an online order?
A: The advantage is that you have more time to see our product catalog, the possibility to read and check  Terms and conditions from the site

I: Can it be paid in installments?
A: Yes, for more details visit Payment methods.

Other questions

I : I received a new defective product. How do I proceed?
A: The Return Form will be filled out and after the telephone conversation the phone will be sent back to be exchanged for a new one.

I: I received the parcel but it is incomplete. How do I proceed?
A: The lack of any paper or an accessory in the package must be reported within 48 hours and the missing element of the package will be sent to you as soon as possible. Any subsequent notification will not be taken into account.

I : How can I modify or cancel an order?
A: Changing / canceling an order is done from your account in the Modifying an order section and after analyzing your request you will be contacted to confirm the change.

I: The package arrived unopened, unsealed or with other visible traces resulting from its opening.
A: Any visible trace that shows that an attempt was made to open the package must be reported on the spot, at the time of the package verification, in front of the delivery agent of the courier company. The notification must be made to the courier who delivered it and to the seller. Any notification after the package has been picked up and the delivery agent has left will not be taken into account.