By using this website, you agree to these terms of use. Accessing and using the website www.dualstore.ro are subject to the following terms of use and all applicable laws. By visiting and using this website, you automatically accept the terms and conditions below. In the case of corporate clients, the terms and conditions below will serve as the contract you agreed to by using this site.
Placing a valid online order does not guarantee the reservation and/or delivery of the ordered product to the customer. The confirmation of stock and the reservation of the product for the purpose of honoring the order is done by our operators by phone or email.
Please check the physical integrity of the packages, the integrity of the contents when you receive them from Sameday, in the presence of the courier, and request the drafting of a minutes of damage if the products show signs of damage. Any subsequent claims will not be considered.
PRODUCT DELIVERY
For any problems encountered with the delivery of the products as well as with the opening of the package, please fill out the form available HERE!!!
Please read carefully the delivery terms of the products before completing the form
The delivery of the products marketed by www.dualstore.ro is carried out through the courier company, SAMEDAY. Before payment, you can check the contents of the package in front of the agent. Subsequent complaints will not be considered.
Delivery costs to Romania:
Free shipping via Sameday for orders over 999 lei*.
The shipping costs FOR PACKAGES PAID IN ADVANCE WITH ONLINE CARD/CREDIT CARD/PAYMENT ORDER/TBI/APPLE PAY/GOOGLE PAY depending on the delivery areas are as follows:
SAMEDAY
Order value |
|
< 999 RON |
14.90 RON |
> RON |
Free |
The shipping costs FOR CASH ON DELIVERY PACKAGES are as follows:
SAMEDAY
Order value |
|
< 999 RON |
14.90 RON |
5 RON cash on delivery |
fee |
999 RON Free
The delivery cost to other countries within the European Union will be automatically calculated at checkout, based on the destination country.
For products weighing over 5 kg volumetrically, a transport fee of 8-20 euro lei is charged, regardless of the order value.
All products are new and come with the accessories offered by the manufacturer, which you can find specified for each product individually.
The delivery time of the products, if they are in stock, is 3-5 working days depending on the areas where they need to be sent and weather conditions. If the desired products are not in stock, they will be delivered in 3-20 working days from receiving the order (if this product is still available from suppliers, otherwise you will receive a notification email). This delivery time may be extended due to the Covid-19 pandemic situation or legal holidays in Romania or Asia.
We do not assume delivery delays caused by courier companies, calamities, floods, accidents, etc.
We do not assume the change of the model or its discontinuation by the manufacturer, in case of pre-order the order is canceled and if paid in advance the amounts paid will be fully refunded.
Orders received by 16:00 (if they are in stock) will be processed and sent the same day. After this time, they will be sent the next day.
Orders will be delivered within the available stock and in the order of the orders. Pre-orders have priority.
The absence of certain products, the warranty certificate, the discrepancy between the device series and that on the warranty certificate can be claimed within 24 hours of receiving the product.
Please check the physical integrity of the packages, their content when you receive them, in the presence of the courier, and request the drafting of damage form if the products show signs of damage. Any subsequent claims will not be considered.
Complaints are made only by email at contact@dualstore.ro. In case of problems with the integrity of the package, please attach photos as well.
The stocks of the products and their prices in the online store are periodically updated to be as real as possible, but discrepancies may arise between the real stock and the one displayed. Thus, Dualstore.ro cannot guarantee the availability in stock of all displayed products, sometimes they are sold within a few minutes. We reserve the right not to honor a certain order if the respective product disappears from the current offer, is not in stock, is no longer manufactured, or for any other reason, and we promise that we will do our best to offer you an equivalent or superior alternative at a similar cost. In case the products cannot be delivered, the customer can request the immediate return of the amounts already collected, but not other compensations. The maximum value of the obligations of the Dualstore.ro store to any customer in case of non-delivery or improper delivery is the value of the amounts collected by the store from this customer.