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Privacy Policy
Privacy Policy Confidentiality of your personal data is one of the main concerns of SC Starmobilegsm SRL, headquartered in Baia Mare, Maramures, Romania, Str. Traian 15, J24/153/2013, RO31237377, as the data controller.
This document aims to inform you about the processing of your personal data in the context of using the website https://www.dualstore.ro/en, hereinafter referred to as the "site."
Table of Contents
- Categories of processed personal data
- Purposes and legal bases of processing
- Duration for which we process your data
- Disclosure of personal data
- Transfer of personal data
- Your rights
- Confidentiality of minors
- Changes to the privacy policy
1. Categories of processed personal data
A. If you are a customer of the site, we will process your personal data, such as:
- First and last name
- Phone number
- Email address
- Billing address
- Delivery address
- Data regarding how you use the site (e.g., your behavior/preferences/habits within the domains)
- As well as any other categories of data you provide directly in the context of creating a user account, placing an order through the site, or in any other way resulting from the use of the site.
If you choose to create a user account only before finalizing the order of a product available on the site, your email address will be requested, based on which an account will be automatically created.
If you do not finalize the order, the email address and other provided data will not be stored by SC Starmobilegsm SRL, and the created account will be automatically deleted.
To delete the account and data stored on this site, you need to send a written notification via email to contact@dualstore.ro or press the delete account button in your customer account.
If you are subscribed to the newsletter and no longer wish to receive emails, please click unsubscribe.
B. If you are a visitor to the site, we will process your personal data that you provide:
- Directly in the context of using the site, such as the data you provide in the contact/questions/complaints section, to the extent you contact us in this way.
- Indirectly, data such as: IP address, browser used, browsing duration, search history, operating system used, language and pages viewed, complete URLs, sequence of clicks to, through, and from our site, information or products viewed/searched, duration of visits to certain pages, information regarding interaction with the pages (e.g., scrolling, clicks, mouseovers), data about user behavior.
2. Purposes and Legal Bases of Processing
A. If you are a customer of the site, SC Starmobilegsm Srl processes your personal data as follows:
- for the performance of the contractual relationship between you and SC Starmobilegsm SRL, namely for the acceptance, validation, dispatch, and invoicing of the order placed on the site, informing you about the status of the order, organizing the return of ordered products, etc.
Legal basis: The processing of your data for this purpose is based on the contract concluded between you and SC Starmobilegsm SRL, as defined in the Terms and Conditions.
Providing your personal data is necessary for the execution of this contract. Refusal to provide data may result in the impossibility of conducting contractual relationships between you and SC Starmobilegsm SRL.
- for the fulfillment of legal obligations related to the services provided through the site, including tax obligations and archiving.
Providing your data for this purpose is necessary. Refusal to provide data may result in the impossibility of fulfilling legal obligations and thus in the impossibility of providing services through the site.
for marketing activities, namely for transmitting commercial communications about products and services offered by SC Starmobilegsm Srl via the site. Legal basis: The processing of your data for this purpose is based on your consent, if you choose to provide it.
You can express your consent for the processing of data for this purpose by checking the corresponding box at the time of creating an account or later, in the "My Account Information" section.
To unsubscribe from receiving such commercial communications, you can use the option at the end of each email/SMS containing commercial communications. Additionally, you can unsubscribe by accessing the "My Account Information" section.
Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.
- for various analyses, reports on the functioning of the site, for creating consumer preference profiles, primarily to improve the experience offered on the site.
B. If you are a visitor to the site, SC Starmobilegsm SRL processes your personal data as follows:
- for marketing activities, namely for transmitting commercial communications about products and services offered by SC Starmobilegsm SRL via the site.
You can express your consent for the processing of data for this purpose by completing and checking the corresponding box in the newsletter subscription form available on the site.
To unsubscribe from receiving such commercial communications, you can use the option at the end of each email/SMS containing commercial communications.
Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.
- for resolving complaints, grievances, and for monitoring traffic and improving your experience on the site.
Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.
3. Duration of Data Processing
We will process your personal data for as long as necessary to achieve the processing purposes mentioned above.
If you are a customer, we will process your data for the entire duration of the contractual relationship and subsequently in accordance with the legal obligations (e.g., in the case of financial-accounting documents for which the retention period prescribed by law is 10 years from the end of the financial year in which they were drawn up).
If you are a customer and choose to delete your user account by clicking the "delete account" button in the "My Account Information" section, we will interpret this action as your choice to unsubscribe from receiving commercial communications informing you about products and services offered through the site.
In this regard, if you choose to delete your user account, we will no longer send you emails and/or SMS of this nature.
However, we want to inform you that deleting the account will not automatically result in the deletion of your personal data.
If you wish to stop the processing of personal data or if you request the deletion of data, you can exercise your rights detailed in section 6 below.
If you withdraw your consent for the processing of data for marketing purposes, we will cease processing your personal data for this purpose, without affecting the processing carried out based on the consent expressed by you before its withdrawal.
4. Disclosure of Personal Data
We do not rent/sell your personal data to third parties.
In addition to the operator, in certain situations, data may be accessible to third parties such as service providers, transport operators, hosting providers, IT companies, appointed as authorized persons by the Operator, if necessary.
They are contractually obliged to maintain the confidentiality of the data and to use it exclusively for the purpose for which it was provided.
Furthermore, we may disclose your personal data to central/local public authorities in the following exemplifying situations:
- for the administration of the site
- in situations where this communication is necessary for the awarding of prizes or other benefits to the data subjects, obtained as a result of their participation in various promotional campaigns organized by us through the site;
- for the maintenance, customization, and improvement of the site and the services carried out through it for data analysis, testing, and research, monitoring usage trends and activity, developing security features, and user authentication
- for the transmission of marketing communications, within the limits provided by law
- when the disclosure of personal data is provided by law, etc.
5. Transfer of Personal Data
Personal data provided to us may be transferred outside Romania, but only to states within the European Union.
Your personal data necessary for billing and transportation will also be used for:
* Contabilitate - Bretan Antonela expert contabil - CUI: 29887670* Eu platesc - procesator plati carduri - Europayment services srl - CUI RO18773866
* Neosys - program facturare si contabilitate - Softworks srl - CUI RO16009820
* Smartbill - program facturare si contabilitate - SC Intelligent IT SRL - CUI RO18990059
* Curier Sameday - livrare, date inscrise pe awb - DELIVERY SOLUTIONS S.A. - CUI RO23743772
* CYBER_FOLKS SRL - server - CUI RO33424916
* Web digital SRL - marketing - CUI RO33424916
* Fresh SRL - marketing - CUI 41592503
* The marketer international srl - marketing - RO46003544
* Bigconvert srl - marketing - RO50267307
- Facebook, newsletter (Mailchimp, Sendinblue, Prestashop module), YouTube
- Details for GSM service
- Contact form
6. Your Rights
In accordance with the legislation on the processing of personal data, as data subjects, you have the following rights:
- right to information - the right to receive details regarding the processing activities carried out by SC Starmobilegsm SRL, as described in this document;
- right of access to data - the right to obtain confirmation as to whether personal data concerning you are being processed, as well as details regarding the processing activities such as how the data are processed, the purpose of the processing, the recipients or categories of recipients of the data, etc.;
- right to rectification - the right to obtain without undue delay the rectification by us of inaccurate/ unjustified personal data, as well as the completion of incomplete data;
- right to erase of data, without undue delay ("right to be forgotten") - certain conditions apply; It is possible that, following a request to delete data, we may anonymize this data (thus depriving it of its personal nature) and continue processing it for statistical purposes; right to restriction of processing, under certain conditions;
- right to data transfer- the right to receive personal data in a structured, commonly used, and machine-readable format, as well as the right to have these data transmitted by us to another data controller, to the extent that the conditions provided by law are met;
- right to object
- with regard to processing activities, this right can be exercised by submitting a request as indicated below;
- at any time, for reasons related to your particular situation, to the processing of data concerning you carried out based on the legitimate interest of Sc Starmobilegsm Srl or in the public interest, except where we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms or where the purpose is to establish, exercise, or defend a legal claim;
- at any time, free of charge and without any justification, to the processing of data concerning you for direct marketing purposes. - right not to be subject to a decision based solely on automated processing right not to be subject to a decision based solely on automated processing activities, including profiling, which produces legal effects concerning you or similarly significantly affects you;
- right to lodge a complaint with the National Supervisory Authority for Personal Data Processing or competent courts, to the extent you consider it necessary.
For any further questions regarding the processing of personal data and to exercise your rights mentioned above, please contact us at the following email address:
7. Confidentiality of Minors
We do not knowingly contact or collect information from individuals under the age of 18. The website is not intended to solicit any kind of information from individuals under the age of 18.
If we inadvertently obtain such information and are notified of it, we will obtain appropriate parental consent to use this information or, if not possible, we will delete the information from our servers.
If you become aware of receiving information about individuals under the age of 18, please contact us by email at: contact@dualstore.ro
8. Changes to the Privacy Policy
We reserve the right to modify this privacy policy. In the event of major changes in the future, you will be notified by email (if possible) or by displaying a specific message on the site.
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