• Orders and Information: contact@dualstore.ro, phone: +40740302590

• WhatsApp: +40748394478 (text only, no audio or video calls)

• Financial (billing and payments): financiar@dualstore.ro

• Service and technical support: service@dualstore.ro (email only)

• Partner: partener@dualstore.ro

• Corporate: b2b@dualstore.ro

The website www.dualstore.ro/en is owned by:
SC STARMOBILEGSM SRL, VAT: RO31237377, J24/153/2013 with headquarters in Baia Mare, Traian Blvd. No. 15 - registration certificate series B no. 2702780
Workplace: Mocira locality, Lazarescu street no. 5 - NR 54159 OF 22.11.2019

• CAEN code: 4791, 9512, 4799, 4652, 4651 - Certificate of registration no. 51360/21.01.2021

• CAEN code: 4791, 3091, 3092 - Certificate of registration no. 1353 of 13.01.2022

• electrical equipment manufacturers register: RO-EEE-3798-2023-19

Banca Transilvania, IBAN Account: RO10BTRLRONCRT0204416501
The DualStore brand and logo are the property of Starmobilegsm SRL

Attention: The current basic coverage of Digi Mobil is the 4G LTE signal and the 2G GSM signal. The operator has stated that the complete shutdown of the 3G network is likely to occur by mid-2023. Some products may no longer function on your device. This is independent of us, and we do not assume responsibility for this aspect.

The term RESISTANT OR RESISTANT refers to the IP index, if applicable, and you can find it in the specifications of each product, if applicable. This term does not refer to resistance to shocks, mechanical shock, breakage, fire, throwing, hitting, etc. These aspects are not covered by the warranty. You can find more details here.
A resistant phone, but not to mechanical shocks, would be a device designed to withstand factors such as water, dust, and other harsh environmental conditions, but is not specifically designed to withstand impacts or mechanical shocks. Such a phone may be resistant to water and dust, but may not have a construction or specific technologies to protect against damage from falls or impacts.
These phones may be useful for people who are exposed to moisture, dust, or other unfavorable environmental conditions. It is important to check the exact specifications of such a phone to understand exactly what environmental conditions it can withstand and what types of damage its resistance covers.
In general, resistant phones that are not specifically designed for protection against mechanical shocks can provide some protection against wear and environmental conditions, but users should be aware of their limitations in terms of resistance to drops and impacts, and these aspects are not covered by the warranty.
We are not responsible for photos, videos, or text materials displayed on other websites.

Pre-orders are delivered in approximately 3-20 business days. This term may change due to conditions beyond our control: carrier, customs formalities, legal holidays in Romania or the country of origin, weather conditions here or in the manufacturer's country, Covid-19 or other events beyond our control. Orders may be delayed if you ordered a new model with pre-order status and the manufacturer has postponed the launch for various reasons.
If the model with pre-order status is no longer manufactured (EOL), you will be notified, and the order will be canceled, or upon request, we will replace the ordered product with another one in stock. Attention!! We do not perform tire changing operations, tire repairs, etc., we do not have a tire shop.

By using this website, you agree to these terms of use. Access to and use of the website www.dualstore.ro/en are subject to the following terms of use and all applicable laws. By visiting and using this website, you automatically accept the terms and conditions below. In the case of legal entities, the terms and conditions below will serve as the contract with which you agreed by using this site.
Discounts are valid within the available stock limit (unless there is a period displayed on the site) or the promotion periods displayed on the site; any gifts are offered within the available stock limit.

MRP - Manufacturer's Recommended Price
The price paid by the customer will be the red one.
Promotional codes are valid only once; the lost customer subscription code/cart is valid for only 24 hours. Multiple discount codes or loyalty points + discount code cannot be correlated. This code is valid only once; if you have other orders and have used this code, it cannot be used again.

Loyalty points will be awarded/usable 30 days after the dispatch date of the parcel to the customer (date on the tracking number).  

Please check the physical integrity of the parcels, the integrity of the contents when you receive them from Sameday in the presence of the courier, and request the drawing up of a report on the findings if the products show signs of damage. The risk of damage to the products passes to the customer when they physically receive the products (according to Government Ordinance 34/2014, article 20). Any subsequent complaints about the reception of the product, in the absence of a joint report drawn up with the courier agent, are void. If you pick up a parcel from the easy box, please inform us by email (contact@dualstore.ro) on the day of pickup (current day). Please attach pictures of the packaging and the respective product. Subsequent complaints are void.  

Parcels sent cash on delivery, for the purpose of refunding the money, will not be considered.
We do not accept parcels sent by post.  

DualStore reserves the right to complete and modify any information on the website.
Any problem caused by the products and/or services presented on the website will be resolved amicably within 15 working days from the date of written notification of the issues by the USER.
DualStore is not liable for any loss, costs, legal proceedings, claims, expenses, or other liabilities if they are directly caused by the breach of the Terms and Conditions.
DualStore is not responsible for damages resulting from the malfunctioning of the website, as well as for those resulting from the inability to access certain links published on the website.
If an order is not picked up by the courier or from the easybox, we reserve the right to request in advance the transportation cost for a future order.
For further details, we are at your disposal via email: contact@dualstore.ro.

Attention! The prices of products brought to order may change depending on the Leu-USD exchange rate, and we assume this right; the transportation cost may change depending on the tariff plan or delivery area of the courier companies partnering with us or chosen by the client.
Dualstore reserves the right to modify at any time, without prior notice, the price of any product or service presented on the site.

Placing a valid online order does not guarantee the reservation and/or delivery of the ordered product. The stock confirmation and product reservation for the purpose of honoring the order are made by our operators by phone or email.
To ensure that the delivery details are correct, any order, before delivery, must be confirmed by email or phone.
Unconfirmed or incorrectly dated orders will not be delivered, and the order will be canceled.
To activate the order, please inform us by phone or email.
Orders placed with cash on delivery, exceeding the value of 10,000 lei, cannot be sent; payment by card on the site or in advance is necessary so that the cash on delivery does not exceed 10,000 lei.
We reserve the right to cancel orders for products or services with erroneously/ridiculously displayed prices, if the product is out of stock and cannot be purchased from the manufacturer/distributor.
DualStore.ro may cancel the order placed by the client following prior notification to the client, without any further obligation of either party towards the other, or without either party being able to claim damages from the other in the following cases:
• refusal of the transaction by the client's card-issuing bank, in the case of online payment;
• invalidation of the transaction by the payment processor used by Dualstore, in the case of online payment;
• the data provided on the site by the client are incomplete and/or incorrect, and the client has not corrected this data in the account or has not contacted DualStore to correct them, in which case DualStore is unable to ship and/or provide the products and/or services from the order.
In the event of the cancellation of an online paid order, the amount will be refunded to the account within 1-7 working days (depending on each client's bank).
If a legal person has paid an advance for one or more products (the advance has been established in writing before the order), and no longer wishes that order, the legal person loses the paid advance.

If the client has chosen payment by bank transfer and this payment is not confirmed within 5 days, the order will be canceled.

*All product photos presented are for informational purposes, may differ from the sold product, and may show accessories not included in the standard product package.
The technical specifications presented on the site may contain minor discrepancies. Photos may be informative, and the package content may be modified by the manufacturer without notice.
For more details, please contact us by email at contact@dualstore.ro.

We do not assume responsibility for modifications to specifications, package content, shape or form made by the manufacturer.
We are not responsible for the total or periodic functionality of applications developed by other developers (YouTube, Facebook, Curve, Mi Pay, iGO, etc.).
We are not responsible for modifications made by the manufacturer or developer to the operating system, menu content, display mode of functions, deactivation/activation of system functions, or third-party applications.

Some words or applications may appear in a language other than the one selected (Romanian or English), they cannot be translated, or they are not used in Romania; they will be reviewed in the next updates.
By ordering on our website, you agree to receive the invoice and warranty certificate in electronic format via email.
The User Manual in electronic format is available on the site or will be sent to you by email.
The warranty certificate is valid accompanied by the fiscal invoice containing the buyer's data, product, and product identification series.

Due to the Covid-19 pandemic and the processor crisis, the transportation and orders of products and spare parts may be delayed compared to the terms displayed on the site.

The payment deadline for resellers and partners is a maximum of 15 days from the date of issuing the invoice; after this date, legal penalties of 0.5% per day will apply (this penalty applies in the absence of a contract; by purchasing from SC STARMOBILEGSM SRL, the customer agrees to these terms and conditions displayed on the site).

We are not responsible for defects that appear later or during service procedures on products that have come into contact with liquids, those with traces of mechanical shock (cracked or shattered casing, cracked, shattered, or fissured display); these defects can be exacerbated due to service procedures (gluing or ungluing).
To have warranty on the repair of a product, the customer is obliged to accept the replacement of all parts and subassemblies from the service sheet after diagnosis. After repair and testing, under normal use, products with severe mechanical shock or contact with liquids may still develop some minor or major defects that cannot be detected (cracked motherboard, cracked transfer band, interrupted battery, etc.).
ATTENTION! Phones sent for warranty must not contain personal data or be password protected. Otherwise, the phone will be returned to the customer for compliant resending.
For accurate evaluation and diagnosis, it is absolutely mandatory to send the product together with the accessories received in the package.
Any product entering our service unit will be mandatory sanitized, sterilized, factory reset, and software updated (where possible).
This applies to products under warranty or out of warranty.

The responsibility for the management of any scooter/bicycle/electric car falls entirely on the user in accordance with the current legislation.
Any vehicle that has a speed of more than 25km/h requires a driving license.
If you want to limit scooters to 25km/h (if applicable), we can help you with limiting instructions from the software.
The minimum age for driving electric scooters and bicycles on public roads is 14 years.
Protective helmets are mandatory until 16 years old.
ATTENTION! We do not change tires, repair springs, etc., we do not have vulcanization.

About - GoKart *This product can only be used on race tracks and/or private property. Because the maximum speed by design is greater than 25 km/h, driving this product on public roads (roadway or sidewalk) is prohibited. This product is intended to be driven and used exclusively off public roads. We recommend that you comply with the current Romanian legislation.

Reviews, comments, communications, and other types of content

The customer agrees to receive or download the user manual online in electronic format. This manual is available for each ordered product separately on the website, under the download tag. If you encounter difficulties, please request it via email at contact@dualstore.ro.

Repetitive/abusive orders for the same product will be canceled.

Free shipping for orders over 999 lei* *valid for packages weighing less than 5kg

To download the manual in Romanian, click the button below or access the download tag for each product separately.

The fiscal invoice and warranty certificate are issued and sent electronically to the email address provided at the time of ordering. By accepting these terms and conditions, you agree that the invoice, warranty certificate, and user manual will be issued electronically.

According to the Road Traffic Code, no driver's license category AM is required for electric vehicles that can travel at speeds below 25 km/h, by law HG 3/2001 and OG no. 78/2000.

Undelivered parcels by the courier are returned to our headquarters. Parcels sent for service or return to the recipient that are not collected from the courier for any reason will be returned to us. To resend the parcel, it is necessary to pay the courier's round-trip fee. If the owner of the product(s) or the person authorized to collect the parcel does not claim it, it will remain at our headquarters for 6 months, after which it will be sent for disposal or valorization to recover previously communicated costs. Unclaimed bulky parcels (over 5kg) received at our headquarters or workplace, after 15 days, will be charged storage costs: 1 lei/kg/day. Parcels for which we have written confirmation by email that repair, diagnostic, or transportation fees are not desired will be stored at our headquarters or workplace. Bulky parcels (over 5 kg) will be charged 1 lei/kg/day. After 6 months, they will be sent for disposal or valorization to recover previously communicated costs.

1. Internet settings for products with SIM

2. Definitions

3. Why choose us?

4. Super Customer DualStore - Extended Waranty

5. Useful Information

6. Payment Methods

7. Rate cu avans 0 doar cu buletinul prin TBI

8. Delivery

9. Warranty/Service - Pick-Up & Return

10. Return policy

11. Service Information and Labor Costs

12. Billing information

13. Privacy policy and cookie - GDPR

14. Useful forms

15. Activare RO-Alert

16. Consumer protection

SC STARMOBILEGSM SRL, VAT: RO31237377, J24/153/2013 with headquarters in Romania, Maramures, Baia Mare, Traian no. 15.